Effective June 30, 2008
This site is owned and operated by Your Vitamins, Inc. dba ProCaps Laboratories®. We
value our customers and respect the privacy of every individual who visits our web sites,
and we are strongly committed to protecting their personal information. Please take a
moment to read the following policy statement to understand how ProCaps Laboratories
collects, uses and safeguards the personal information you provide to us on any of our
web sites. This policy may change from time to time, so please check back periodically.
How do I contact ProCaps Laboratories Customer Service?
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Telephone:
Toll-Free: 888-888-2876
Monday-Friday: 5am - 9pm PST
Saturday-Sunday: 6am - 6pm PST
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Mail:
ProCaps Laboratories
ATTN: Customer Service
430 Parkson Road
Henderson, NV 89011
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How does ProCaps Laboratories use my information and does ProCaps Laboratories
share my information with 3rd parties?
ProCaps Laboratories does not sell or rent your name or personal information for use by
any outside company or third party. We may use customer information for our own
marketing and to make your customer experience more meaningful. ProCaps
Laboratories does contract with third parties to help us maintain and manage our
customer information to enable us to communicate with you our customers. We do not
authorize any of those third parties to make any other use of your information.
We use WhatCounts, an email delivery and marketing company to send email that you
have agreed to receive. Tracking images are used in those email messages and at our web
site to help us measure the effectiveness of the email messages and the website. No
personal information is exchanged through the use of tracking mechanisms.
We use Omniture, a service provider, to help us gather and analyze information about our
customers. Omniture's only role is to help us conduct our business and deliver the most
relevant products and services. If you would like to deactivate our ability to analyze your
anonymous browsing and purchase behavior through the use of this service or find out
more about our service provider, including its privacy policy and how to opt out, please
click here for more information.
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How Do I Unsubscribe From ProCaps Laboratories Emails?
If you would like to stop receiving our email alerts and newsletters, we have multiple
ways that you can take your name off these lists:
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At the bottom of each mailing is an unsubscribe link which will automatically
remove your email from our email list(s).
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Reply to the mailing with the word "unsubscribe" in the subject line.
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Email
our Customer Care Center by choosing the dropdown option "Update account
Information." In your message, simply put "REMOVE ME FROM YOUR EMAIL
LIST." Be sure to include your email address so we know who to remove.
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Call our Customer Care Center at 1-888-888-2876 and request to be removed from the email list.
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For our customers with ProCapsLabs.com website accounts, you can also log-in to your
account details and edit your email preferences by clicking on the
View/Edit e-mail services link.
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How do I access, change or delete my account information?
To change any of your account information, click on
My Account and Sign In. Simply choose which information you wish to
change and click the appropriate link.
If you would like to have your account removed from ProCapsLabs.com, please
contact ProCaps Laboratories customer service.
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What are cookies and how does ProCaps Laboratories use cookies on its site?
Cookies are small pieces of information stored by your browser on your computer's disk
drive. A cookie may contain information such as a unique user ID that is used to track the
pages of the sites you've visited. We use cookies to customize your shopping experience
and for our own internal business purposes but do not store personally identifiable
information in your cookie. If you reject the cookie, you may still use our site, but you
will not have access to all of our services such as order history, address book, etc.
Cookies also enable us to track and target your interests to enhance your experience on
our site.
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How can I disable cookies?
Cookies can be modified or disabled through your browser options. If you turn off
cookies in your browser, we will not be able to recognize you as a registered user and to
allow you access to your account information including items stored in your shopping bag.
If you need assistance, please refer to your browser's detailed help files. [back to
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What about links to other websites and services?
ProCaps Laboratories web sites may contain links to other sites not maintained by
ProCaps Laboratories. You should review the privacy policies of any of these sites
individually before providing any personal information to those sites, as we do not
control the privacy policies or practices of these web sites. ProCaps Laboratories
provides links solely for the convenience and information of our visitors. We do not
share your personal information with other parties.
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Is my information secure?
We want your online shopping to be worry-free, so we use SSL (Secure Socket
Layers), the most advanced online ordering security system available. All of
your personal information, including your credit card number, is encrypted by
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SSL encrypts your order information to avoid the decoding of that information by anyone
other than ProCaps Laboratories. To check the security of your connection, look for an
unbroken key or a closed lock (depending on your web browser). This and a change in
the first characters of the site address from "http" to "https" alert you that SSL is active.
Starfield Technologies® has issued ProCaps Laboratories a unique ID, which assures
visitors they have reached our authentic site thereby allowing communications to be
encrypted for privacy.
We endeavor to make every transaction you make at ProCaps Laboratories’ web sites
100% safe. This means that you pay nothing if unauthorized charges are made to your
card as a result of shopping at ProCaps Laboratories.
In the event of unauthorized use of your credit card, you must notify your credit card
provider in accordance with its reporting rules and procedures.
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